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Personas define facts for simulated users that interact with your agent in agent simulations. They determine WHO the simulated user is and HOW they behave during conversations.

Quickstart

Create a new persona

From the sidebar, click Personas to view your existing personas. Click Add persona to create a new persona.
Personas

Add the label and characteristics

Add label and characteristics
Give a meaningful label to the persona (e.g. shy, pregnant mother in her third trimester) and define its characteristics.

Guidelines for defining characteristics

Define two key aspects:
  1. WHO: Specific details about the persona
    • Name, age, occupation
    • Location, background
    • Language proficiency
    • Any other relevant details required for your agent simulation
  2. HOW: Behavioral traits
    • Communication style (polite, impatient, formal)
    • Speech patterns (slow, uses filler words)
    • Temperament (calm, easily frustrated)
Example Characteristics:
Avoid including task instructions in characteristics. Use Scenarios to define WHAT the persona should do.

Configure voice settings

Select the gender and language for the persona.

Define interruption sensitivity

Real users often interrupt agents mid-sentence. Configure how likely this persona is to interrupt:

Save the persona

Click Add persona to create the persona.

Best practices

Creating realistic personas

  1. Be specific: Include concrete details (name, age, occupation, etc.)
  2. Define communication style: How do they speak? Fast, slow, formal, casual?
  3. Include limitations: Language proficiency, technical knowledge, etc.
  4. Add emotional traits: Patient, impatient, friendly, formal

Personas vs scenarios

Next steps

Create Scenarios

Define what your personas should do in simulations

Run Simulations

Test your agent with combinations of personas and scenarios